Important Information for Patrons

Season 2022 Information

2022 Subscriber and Seating Information

Subscribers will continue to enjoy our substantial savings over single ticket prices in all venues. Previous 2021 subscribers will also receive priority first choice seating and the option to retain their current seats in reserved seating venues should venue capacity and social distancing allow. For this to occur, we must receive your subscription renewal by midnight on the 31st January 2022.

Melbourne: The Primrose Potter Salon at the Melbourne Recital Centre is a general admission venue and not reserved seating. Space in this venue is limited so please act quickly to secure your seat in 2022. All ticketing purchases for this venue must be done directly through the Melbourne Recital Centre.

We strongly encourage patrons to use our online ticket order portal but for those subscribers wishing to email or mail in their subscription, please fully complete and follow the instructions on the Ticket Order Form and send it in to our office.

Please note some venues may have capacity restrictions. Seating allocation for renewing subscribers will therefore be processed and allocated by order of receipt, so please book early to avoid disappointment. Where changes need to be made to allow for updated government regulations, we will do our best to seat you as close to your preferred seats as possible.

Patrons purchasing as a group larger than two people will be able to sit together in their chosen venue if venue guidelines permit. Please ensure you provide details for those with whom you wish to be seated so no errors occur. Please refer to the Venue Information page for updated policies for your venue.

Selby & Friends will continue to comply with Public Health guidelines and individual venue requirements for entrance to public spaces.

Venue capacity and COVID

Capacity restrictions in our venues may mean that we may have fewer tickets available than in previous years, so we encourage you to book early to avoid disappointment!

Keeping us all safe: Selby & Friends is committed to keeping patrons, artists, staff, and our volunteers safe and well. To that end, we will have strict health and safety protocols in place in accordance with each venue’s regulations along with government rules, and patrons will be required to follow these protocols for everyone’s safety. All patrons will also be required to bring their own mask to attend concerts should they be required by the venue, state or federal regulations for indoor events. Masks will not be supplied at the entry to venues by Selby & Friends.

Selby & Friends requires all patrons to Check In to their venue using provided QR codes. Contact Tracing regulations will require this information. Please visit the Venue Information page for your venue for links to its specific COVID policy. If patrons do not have a mobile phone capable of checking in using the QR code, please bring a pen or pencil in order to manually sign in at the venue.

Contactless ticketing system

We will not be issuing paper tickets for our 2022 Season in most venues. We strongly encourage all patrons to use our online ticketing system. This is a secure portal, easy to understand and navigate, which allows patrons to pay by credit card. Selby & Friends will also make available purchases via direct deposit or EFT.

Tickets for 2022: After purchasing through our online portal, patrons will receive a receipt by email.

A confirmation email from Selby & Friends, with all relevant seating information, will be sent to purchasers after the 31st January 2022 when the Priority Seating Subscriber Renewal period ends. This confirmation email will serve as your concert entry ticket.

As you enter the concert, you can present it in virtual form on your mobile device or bring a printout. You will also need to bring a form of identification (please see further information below). There will be no traditional paper tickets sent to you by mail.

Paying by EFT or Direct Deposit: Patrons purchasing tickets directly from Selby & Friends may prefer to direct deposit to the Selby & Friends bank account or purchase using EFT. We will require a completed Ticket Order Form emailed to our office at info@selbyandfriends.com.au so that we can identify your payment and confirm your purchase with a confirmation email. Please contact our office on 1300 511 099 for details of the Selby & Friends bank account details.

Email/Mail: Patrons are encouraged to order tickets online or please use this Ticket Order Form if you wish to print and fill it in to send to our office at PO Box 18, Northbridge, NSW, 2063 or email to info@selbyandfriends.com.au.

Please note: orders for the Melbourne series must be done directly with the Melbourne Recital Centre.

Single ticket purchases for City Recital Hall, Llewellyn Hall and the Primrose Potter Salon at the Melbourne Recital Centre must be done directly with the venue.

Please note: Mail times vary so please account for this when mailing to Selby & Friends.

ID at point of entry

Patrons will be required to bring a form of identification to the concert along with the confirmation email from Selby & Friends to show at the entrance to the concert. No ID may result in not being admitted to the concert. Valid ID will consist of a driver’s licence, passport, Medicare card or credit card for the purchaser whose name appears on the ticket.

If single seating is available on the day of a performance, we will accept credit card payments only through a tap and go system at the box office. We will not accept any cash payments. Concert attendees will be required to check in to the venue as outlined above. This is to keep our patrons, staff, and volunteers safe at all times. Our website will have updated information on single seating availability prior to each tour.

Exchange and Refund

Selby & Friends does not offer refunds after purchase. However please note the following exceptions:

If you are unable to attend a Selby & Friends concert in our 2022 Season as a result of a COVID-19 related issue (e.g.forced closure of one of our venues, imposed isolation or quarantine, government regulations etc), patrons can elect to exchange for another concert in the 2022 Season, transfer the ticket to another person with adequate notice given to Selby & Friends prior to the concert, receive a refund of the ticket cost for that concert, or a credit note towards future concerts. Please refer to our Venue Information page for direct links to venues for updated information. Single ticket purchases through Ticketek, City Recital Hall or Melbourne Recital Centre will need to be dealt directly with these ticket agencies in the above circumstances.

Concession card holders

As part of our terms and conditions of purchase for Senior, Student or Pensioner tickets, presentation of proof of concession status for all concession holders wishing to take advantage of the concession price is required at time of purchase either online or at the box office. Definition of concession status is a government issued Seniors or Pensioner card with valid number or Institutional Student ID.

Credit Notes from 2021 Season

Patrons who requested and received credit notes for cancelled 2021 Season concerts from our office can attach these original notes to a completed 2022 Order Form and either email it to us at info@selbyandfriends.com.au or mail it to PO Box 18, Northbridge, NSW, 2063.
Please note: 2021 credit notes can be redeemed for your venue from Selby & Friends, but for venues in which ticketing is being handled by a third party (single tickets in Canberra’s Llewellyn Hall through Ticketek and single tickets for City Recital Hall Sydney through the venue) please contact our office directly on 1300 511 099 for assistance. Melbourne patrons with 2021 Credit Notes, please contact the Selby & Friends office on 1300 511 099 for assistance in redeeming your credit. 
Please ensure you include your fully completed 2022 Ticket Order form plus any additional payment to redeem the credit towards the purchase of a 2022 subscription. Patrons wishing to use Credit notes toward Single concert tickets will be honoured dependent on availability after seating for subscribers has been finalised.